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 Service Writer, Full time 

Vermeer Northwest Sales & Service, Inc. - Tacoma, WA

Vermeer Northwest is a growing dealership with equipment, parts, and service for various construction and tree care industries.

We are looking for a highly organized individual with a passion for problem-solving. In the position of Service Writer, this individual will work closely with the Service Manager, customers, and Service Technicians to assess and communicate service needs and provide a consistent premium service experience to every customer.

 

Position Responsibilities:

  • Maximize service department efficiency through communication with Service Manager and Service Technicians.
  • Monitor progress and on all work orders from open to close.
  • Work with Service Manager to manage workflow and prioritize work orders.
  • Assign and report metric standards for performance and profitability of service department.
  • Prepare Service Technician efficiency reports.
  • Proactively communicate with customers about work in progress.
  • Ensure timely completion of the work in progress and payment receipt.
  • Fields internal and external customer inquiries to the Service Department.
  • Maintain Service Department filing and records including customer profiles.
  • Maintain service department accessories and supplies and prepare replacement orders.
  • process warranty and/or product improvement claims including the computation of charges, submission, and follow-up.
  • Works in an environment with a high volume of phone calls and provides a premium level of customer service.
  • Other duties as assigned.

 

Qualifications:

  • Must possess a valid driver license and retain an insurable driving record.
  • High School Diploma or GED is required.
  • Experience as a Service Writer or Service Department Clerk in is preferred.
  • Knowledge of office procedures
  • General understanding of mechanical/technical terms
  • Intermediate computer skills in desktop applications such as Microsoft Office and internet functions.
  • Ability to work in a team environment and independently.
  • Proficient oral and written communication skills.

 

Compensation:

  • Health, Dental, Vision, Insurance
  • Employer matching IRA
  • Starting at $18/hour (depending on experience)

 


Apply

If you are interested in employment with us, please complete  this  job application .  When complete, email to tim.weaver@vermeernw.com along with a resume.  Thank you for your interest in Vermeer Northwest.